Frequently Asked Questions

  • Acorn Paediatric Allied Health operates under a mobile business model, meaning we come to you! Initial Assessments will ideally be completed at the client’s home, giving our therapists the opportunity to meet with primary caregivers face to face and connect with clients within their primary environment first and foremost. Following the initial appointment, ongoing sessions can be at home, school or another agreed upon community environment. If ongoing appointments are not always at the client home, we strongly recommend a home visit at least once per school term (for example in the school holidays) for caregivers to have the opportunity to stay connected to interventions.

  • For caregivers wanting to book their child in for an initial assessment, we encourage you to complete our referral form. Our therapists will recieve your completed referral form once submitted and reach out to you via the phone number you put on the completed form.

    For ongoing clients wanting to touch base with their OT we enocurage email (our OT’s monitor the admin@acornpaediatricalliedhealth.com email) or phone (you can contact directly via text or phone call on 0423653022).

    For Feedback, Complaints or Disputes clients can provide feedback on our Contact Us page, or alternatively NDIS consumers can contact the NDIS Quality and Safeguard Commission.

  • Acorn Paediatric Allied Health has set OT rates (currently $193.99 hourly) informed by the NDIS Price Guide. Our hourly rates for sessions, travel and non-face to face services are subject to change in accordance with the NDIS Price Guide. Clients will be informed in advance to any pricing and cost changes and service agreements will be adapted accordingly.

  • Acorn Paediatric Allied Health accepts online payments. Prior to having your OT appointment our team will provide a service agreement and quote once this has been agreed to and the session is completed, you will receive an invoice with all payment details and information included. If you have a plan managed NDIS plan, we will send the invoice directly to your plan manager. We do not accept cash or cashier checks as payment.

  • For an Initial Assessment please complete our online referral form and our OT’s will reach out to you!

  • From submitting your online referral we aim to connect with clients within 72hours to book an initial assessment or discuss our waitlist options.

    As of 01/07/2025 Acorn Paediatric Allied Health does not have a waitlist in Adelaide and has capacity for initial assessments and ongoing appointments within the following locations:

    • Adelaide Inner South Suburbs

    • Adelaide Western Suburbs

    • Adelaide Central

    • Adelaide Northern Suburbs

    • Adelaide Eastern Suburbs